Hospitals and care facilities
A transport partner that does not become your problem.
We handle scheduled and unscheduled transport under terms you can hold us to, and report the misses along with the hits.
The problem we are hired to solve
Waiting on a truck is an operational cost.
A discharge that sits four hours holds a bed, delays an admission and moves a patient later into the evening than anyone intended. A missed dialysis window costs a chair and a treatment slot.
Most of the time the cause is not capacity. It is a transport company that took the booking, could not staff it, and did not say so until the window had already passed. We are measured on that gap and report it back rather than leaving it for you to discover.
What we commit to
Terms you can hold us to.
- On-time windows
- Scheduled discharges, dialysis and appointment runs are booked to a window and measured against it. On-time performance is reported to you on a standing cadence, not tracked privately and quoted when convenient.
- A single agreement
- A system operating across more than one of our markets can hold one agreement with one escalation path, instead of a different vendor relationship and set of terms at every campus.
- Capacity during surges
- Discharge surges, census pressure and storm events are covered by drawing on nearby companies in the group rather than ending in a call you cannot place.
- Documentation that holds up in an audit
- A common documentation and quality standard, so signatures, medical necessity records and trip records are consistent across every run.
Facility and post-acute transport
Recurring work on a fixed schedule.
Skilled nursing, dialysis, hospice, rehabilitation and behavioral health transport runs on repetition. The value is not heroics on a bad day. It is the same crew arriving at the same time every week, and a phone that gets answered on the day it does not.
Typical scope includes:
- Hospital discharge to home, skilled nursing or rehabilitation
- Interfacility transfers, including transfers to a higher level of care
- Standing dialysis and treatment schedules
- Hospice and comfort care transport
- Wheelchair and stretcher non-emergency transport, where we are licensed for it
Reporting
Figures that trace back to individual runs.
Reporting comes out of the same dispatch system that ran the call, with the same definitions each period. A number you question can be taken apart run by run instead of defended in the abstract.
- On-time performance. Requested against actual pickup, broken out by facility, service line and time of day.
- Turnaround and wall time. Arrival to departure at your door, so bottlenecks can be attributed honestly on both sides.
- Declines and exceptions. Every call we could not cover, with the reason. This is the figure most transport vendors leave out of a quarterly review.
Coverage gap, renewal, or a vendor that stopped performing?
Tell us the sites and the volume. We will be straight about what we cover and what we do not.