Hospitals, health systems and facilities
A transport partner that does not become your problem.
Our operating companies handle scheduled and unscheduled transport under terms you can hold them to, with the platform standing behind the performance.
The problem we are hired to solve
Waiting on a truck is an operational cost.
A discharge that sits four hours holds a bed, delays an admission and moves a patient later into the evening than anyone intended. A missed dialysis window costs a chair and a treatment slot.
Most of the time the cause is not capacity. It is a vendor who took the booking, could not staff it, and did not say so until the window had already passed. Our operating companies are measured on that gap and report it back rather than leaving it to be discovered.
What we commit to
Terms you can hold an operator to.
- On-time windows
- Scheduled discharges, dialysis and appointment runs are booked to a window and measured against it. On-time performance is reported to you on a standing cadence, not tracked privately and quoted when convenient.
- A single agreement
- A system operating across several of our markets can hold a single agreement with a single escalation path, instead of a different vendor relationship, contact and set of terms at every campus.
- Capacity during surges
- Discharge surges, census pressure and storm events draw on capacity from neighboring operating companies rather than ending in a call you cannot cover.
- Documentation that holds up in an audit
- A common documentation and quality standard across operating companies, so signatures, medical necessity records and trip records look the same wherever the run originated.
Facility and post-acute transport
Recurring work on a fixed schedule.
Skilled nursing, dialysis, hospice, rehabilitation and behavioral health transport runs on repetition. The value is not heroics on a bad day. It is the same unit arriving at the same time every week, and a phone that gets answered on the day it does not.
Typical scope includes:
- Hospital discharge to home, skilled nursing or rehabilitation
- Interfacility transfers, including transfers to a higher level of care
- Standing dialysis and treatment schedules
- Hospice and comfort care transport
- Wheelchair and stretcher non-emergency transport, where the operating company is licensed for it
Service lines, levels of care and coverage hours vary by operating company and by jurisdiction. We will tell you exactly what is available in your market before anything is signed.
Reporting
Figures that can be traced back to individual runs.
Reporting comes out of the same dispatch system that ran the call, with the same definitions each period. A number you question can be taken apart run by run instead of defended in the abstract.
- On-time performance. Requested against actual pickup, broken out by facility, service line and time of day.
- Turnaround and wall time. Arrival to departure at your door, so bottlenecks can be attributed honestly on both sides.
- Declines and exceptions. Every call we could not cover, with the reason. This is the figure vendors usually leave out of a quarterly review.
Coverage gap, renewal, or a vendor that stopped performing?
Tell us the markets and the volume. We will be straight with you about what our operating companies can cover.